12.07 · Diamond, settings, support and privacy

Create a request for support or feedback

Send error, account, payment, suggestion, or other issues to the support team.

How it works

  • The subject must be 3–120 and the message 10–2,500 characters; you can send at most 5 requests per hour.
  • A request moves through the statuses New, Reviewing, Planned, Resolved or Closed; you receive a notification when the team replies.
  • Priority is set to Low, Normal, High or Urgent; the team may update it during review.

Step by step

  1. Open Agenda Settings, then the Support section.
  2. Select the demand category and priority.
  3. Write a short title and description to help repeat the problem.
  4. Send the request; turn it on via Agenda and support counter when the response arrives.

Writing the village name, world name, approximate time, and the last process you do speed up the solution. Don't share your password or full E-Pin code.

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